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Victorinox Fibrox Filleting Knife, Narrow Flexible - 20cm
Take your food prep to a whole new level by turning beautifully fresh fish into perfect fillets with the help of the Victorinox Fibrox Filleting Knife. Combining a sharp and flexible blade with an ergonomic and non-slip Fibrox handle, it gives you the agility and cutting power needed to perform the job with precision. Read more
Take your food prep to a whole new level by turning beautifully fresh fish into perfect fillets with the help of the Victorinox Fibrox Filleting Knife. Combining a sharp and flexible blade with an ergonomic and non-slip Fibrox handle, it gives you the agility and cutting power needed to perform the job with precision.
Features:
- The perfect tool for filleting.
- Swiss made filleting knife with straight edge.
- With a non-slip, ergonomic handle, and a flexible blade.
- Length of blade: 20 cm
- Weight: 88 g
- Height: 22 mm
- Collection: Fibrox
- Handle material: thermoplastic elastomers.
- Type of edge: Straight Edge
- Dishwasher safe: yes
Fibrox is the line of professional knives that Victorinox created to bring the efficiency of the restaurant kitchen to your home. With Victorinox's renowned high quality steel combined with comfortable, non slip, ergonomic handles this range has been popular the world over.
In 1884, Karl Elsener opened his cutlers workshop in Ibach Schwyz and in 1891 he supplied the soldiers knives to the Swiss Army for the very first time. He went on to develop the Swiss Officers and Sports Knife now the iconic Swiss Army Knife in 1897, creating the foundation for a flourishing company that would be able to hold its own on the world stage and still does to this day.
Shipping
Free shipping for orders over $150!
Check out our current shipping charges below:
- Auckland (Orewa to Pokeno) - $8
- Auckland Waiheke Island (Waiheke can incur an extra charge for bulky items - our team will get in touch if needed) - $20
- North Island Urban - $9
- North Island Rural - $11
- South Island Urban - $11
- South Island Rural - $16.50
We know there's nothing more exciting than your online order arriving on your doorstep as quickly as possible which is why we try our very best to process all orders on the day they are placed!
While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.
We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. These fees are not about making money but simply recouping the shipping costs particularly for larger items.
Track and Trace:
We work exclusively with NZ Couriers for delivery. Once your package has left our building and been scanned on board by the courier you will receive an automated email from us with your track and trace details so you can follow its progress.
Please note: queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery. If you do not lodge a query with us within these time frames, we will be unable to make a claim with NZ Couriers.
Bulky Items:
Additional charges may also apply to bulky orderthat measure outside the normal courier package parameters. Our friendly customer care team will contact you right away if this is the case.
Stock Availability
Although we are a small family owned and run business with finite resources we do try and stock a broad range of products in our store and warehouse. With over 115 brands and 6,000 products sometimes we rely on our supplier partners and their warehouses to access some stock. If we don’t have a product in stock when you order it, we will do everything we can to get it as fast as possible for you.
All of our suppliers (apart from one) are New Zealand based with their own warehouses and we receive deliveries from them a few times a week so if we don’t have it, we will get it quickly. Our team will always reach out to you if it’s not in current stock to ensure you know when it will arrive (mostly within 2-3 days).
Returns and Warranty
Returning an item:
Cookware makes returns easy by letting you return your purchase to us within 100 days for a full refund or exchange. All you have to do is get it back to us. Please note that for us to accept a return, the product just needs to be unopened, unused, undamaged and in the original packaging.
Change of mind:
If you receive your order and have a change of mind, you can return your purchase to us within 100 days (from the date of purchase) for a full refund or exchange.
Please note to accept a return, the products need to be unopened, unused, undamaged and in the original packaging. If your returned product does not meet these requirements, we contact you to discuss.
Arrange your return in 3 steps:
Step 1: Contact our friendly customer care team.
Step 2: Post your product back to us or drop it off at our
store. (Postage is not covered by Cookware).
Step 3: Once we receive your returned product, we will
process your refund within 24-48 hours.
Contact details:
Email – enquiry@cookware.co.nz
Phone – 09 218 8300
Address – Unit O, 18 Link Drive, Wairau Valley 0627
Damaged Package:
If your package arrives looking a bit worse for wear, please give us a call at 09 218 7498 within 48 hours of receiving your package. Our customer care team will organise a replacement for you right away. If your item was damaged in transit, please keep all the original packaging (including the courier bag/box).
Faulty Product / Warranty:
We make it a priority to quality-check all items when we are processing orders. We are sorry to hear that any of our customers receive a product that is faulty.
If you feel that your product is not working as it should or has a manufacturing defect, please call our customer services team to report the issue. The next step will be either to drop the product into our store or post it to us at Unit O, 18 Link Drive, Wairau Valley 0627.
When we receive the faulty product, we are required to send the product and/or photos of it to our suppliers for assessment. This is a condition under the manufacturer’s warranty.
All our suppliers are New Zealand-based suppliers so it will not take too long and we will always keep you updated on the process. Once the issue has been assessed and deemed to be a manufacturing fault by our suppliers, we will then contact you immediately and replace or refund the product.
If it is deemed to be faulty due to misuse, then we will contact you to discuss a suitable solution. Please note that the freight cost will be refunded if it is deemed a manufacturer’s fault however if it isn’t then we will ask you to cover the freight cost.