We completely understand that sometimes a product just isn't the right fit. You can therefore return your purchase to us within 100 days (from date of purchase) for a full refund or exchange. Please note that for us to accept a return, the product needs to be unopened, unused, undamaged and in the original packaging. If your purchase doesn’t quite meet these requirements, we will contact you right away to discuss.

So how does this work?

Step 1: Contact our friendly customer care team.
Step 2: Post your products back to us or drop it off in store.
Step 3: Once we receive them, we process your refund within 24-48 hours

Our contact details are:

Email – enquiry@cookware.nz
Phone – 09 218 7498
Address – Unit O, 18 Link Drive, Wairau Valley 0627

Was there a problem with the delivery?

Did your package show up looking a bit worse-for-wear? We have been experiencing a little bit of this with couriers of late and we’re very sorry about that! Please give us a call within 48 hours of receiving your package on 09 838 5475 and our customer care team will organize a replacement for you right away. If your item was damaged in transit, please keep all the original packaging (including the courier bag/box.)

Suspected Manufacturing fault?

We make it a priority to quality check all items before sending them out to our customers, occasionally though something may slip through the cracks unbeknownst to us and once you start using your product you may find a suspected manufacturing fault.

We know there’s nothing more annoying and we really don’t like seeing our customers disappointed so we will always go the extra mile to get your product repaired or replaced as soon as possible. If you feel that your product is not working the way it should or has a manufacturing defect then firstly give our customer services team a call to discuss and make a plan. From there we will ask you to either drop the product of to us in store or post it to us at the above address.

Please be aware that in line with the manufacturers warranties our first step once we receive the product will be to send either the product or photos of it to our suppliers for assessment. This can take a little bit of time but rest assured they are all New Zealand based suppliers so it will not take too long and we will always keep you posted on progress. Once the issue has been assessed and deemed to be a manufacturing fault by our suppliers, we will then contact you immediately and replace or refund the product.

If it is deemed to be faulty due to miss-use then we will contact you immediately to discuss and find a suitable solution. Please note that the freight cost will be refunded if it is deemed a manufacturers fault however if it isn’t then we will ask you to cover the freight cost.