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EngelElzen Cast Iron Gem Iron
Need today? Please call us to see if pick up is available at our Wairau Valley store today as our stock changes daily (if we have sold out new stock will only be days away)
The EngelElzen Gem Irons have been cleverly designed to produce the most delectable little gems. This nostalgic New Zealand sweet treat - The Ginger Gem - is an old favourite found at almost every afternoon tea table. With their crusty exterior and super delicate centre, they're simply scrumptious. The EngelElzen Gem Iron has been designed for cooking success, not only with the traditional sweet variety of Ginger Gems but also with a savoury variation that can be enjoyed at any time of the day. Read more
The EngelElzen Gem Irons have been cleverly designed to produce the most delectable little gems. This nostalgic New Zealand sweet treat - The Ginger Gem - is an old favourite found at almost every afternoon tea table. With their crusty exterior and super delicate centre, they're simply scrumptious. The EngelElzen Gem Iron has been designed for cooking success, not only with the traditional sweet variety of Ginger Gems but also with a savoury variation that can be enjoyed at any time of the day.
Words can't describe how delicious Gems are - but with an EngelElzen Gem Iron, you'll be raving about them in no time! Experience a taste of history with an EngelElzen Gem Iron in your kitchen.
Seasoning your EngelElzen Pan:
You'll need:
- Dish soap & water
- Some elbow grease & a little bit of patience
- Your oven
- Vegetable oil
- A dry cloth / Paper towel
Seasoning Steps:
- Pre-heat the oven to 70°C on fan bake.
- Lightly wash your pan in warm soapy water, ensuring the pan is dried off well with a towel.
- Put your EngelElzen pan in the oven for 30 mins (this helps to make sure your pan is completely dry before we start to season).
- Take the pan out of the oven and then turn up the heat to 200°C.
- Remove the pan from the oven, then dip a paper towel into a small amount of vegetable oil. lightly coat the pan with a thin layer of oil.
- Place the pan back in the 200°C heated oven, upside down for another 60 minutes (you might want to put it on some foil to catch any oil drips).
- Flick the oven off and leave it in there to completely cool.
- If the pan is still sticky when it's completely cooled, place in back in a hot oven for another hour to finish curing.
All done! You’re ready to cook with your EngelElzen Cast Iron Cookware. Seasoning your EngelElzen pan carbonizes a layer of oil into the pan giving the classic black look. It also helps to prevent food from sticking and protects your pan from rusting. If your pan does start to rust or becomes sticky - simply repeat the seasoning process. Seasoning your EngelElzen pan once a year is recommended, or better still, cook with it regularly! The more you use your EngelElzen pan, the better it will become.
Caring for your EngelElzen
Step 1. WIPE/WASH Wipe out with a dry paper towel or rinse with hot water when your Cast Iron is still warm from use.
Step 2. DRY Dry your EngelElzen thoroughly after each use.
Step 3. CONDITION Apply a fingertip of the EngelElzen conditioning balm to the Cast Iron (inside, outside and handle) with a dry cloth.
EngelElzen is more than cookware. They are kitchen tools that will last you a lifetime, designed to make cooking easy, no matter what you're doing. EngelElzen cookware are made with solid cast iron in Christchurch NZ and they can be used on everything from induction cooktops to a roaring campfire. Developed by Chef Michael Van de Elzen and Engineer Carl Engel, EngelElzen was created to bring you cooking success whatever cooking element you use.
Shipping
Shipping Costs:
Free shipping for orders over $150!
Check out our current shipping charges below:
Auckland (Orewa to Pokeno) - $8
Auckland Waiheke Island (Waiheke can incur an extra charge for bulky items - our team will get in touch if needed - see below) - $20
North Island Urban - $9
North Island Rural - $11
South Island Urban - $11
South Island Rural - $16.50
We know there's nothing more exciting than your online order arriving on your doorstep as quickly as possible which is why we try our very best to process all orders on the day they are placed!
While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.
We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. These fees are not about making money but simply recouping the shipping costs particularly for larger items.
NZ Islands Courier Charges:
If you order with us and live on a NZ Island like Waiheke and Great Barrier etc our customer care team will contact you immediately to discuss freight charges/options.
We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. We therefore pay the courier fees ourselves however the fees to the Island communities have become so exorbitant we can't cover all of those costs and will discuss options.
Bulky Items:
Additional charges may also apply to bulky orderthat measure outside the normal courier package parameters. Our friendly customer care team will contact you right away if this is the case.
Processing Times:
All orders are processed during business hours (9 am – 5 pm Monday to Friday.) Orders made on weekends and public holidays will be processed the next business day.
While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.
Track and trace:
We work exclusively with NZ Couriers for delivery. Once your package has left our building and been scanned on board by the courier you will receive an automated email from us with your track and trace details so you can follow its progress.
Please note: queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery. If you do not lodge a query with us within these time frames, we will be unable to make a claim with NZ Couriers.
Stock Availability
Although we are a small family owned and run business with finite resources we do try and stock a broad range of products in our store and warehouse. With over 115 brands and 6,000 products sometimes we rely on our supplier partners and their warehouses to access some stock. If we don’t have a product in stock when you order it, we will do everything we can to get it as fast as possible for you.
All of our suppliers (apart from one) are New Zealand based with their own warehouses and we receive deliveries from them a few times a week so if we don’t have it, we will get it quickly. Our team will always reach out to you if it’s not in current stock to ensure you know when it will arrive (mostly within 2-3 days).
Returns and Warranty
Returning an item:
Cookware makes returns easy by letting you return your purchase to us within 100 days for a full refund or exchange. All you have to do is get it back to us. Please note that for us to accept a return, the product just needs to be unopened, unused, undamaged and in the original packaging.
Change of mind:
If you receive your order and have a change of mind, you can return your purchase to us within 100 days (from the date of purchase) for a full refund or exchange.
Please note to accept a return, the products need to be unopened, unused, undamaged and in the original packaging. If your returned product does not meet these requirements, we contact you to discuss.
Arrange your return in 3 steps:
Step 1: Contact our friendly customer care team.
Step 2: Post your product back to us or drop it off at our
store. (Postage is not covered by Cookware).
Step 3: Once we receive your returned product, we will
process your refund within 24-48 hours.
Contact details:
Email – enquiry@cookware.co.nz
Phone – 09 218 8300
Address – Unit O, 18 Link Drive, Wairau Valley 0627
Damaged Package:
If your package arrives looking a bit worse for wear, please give us a call at 09 218 7498 within 48 hours of receiving your package. Our customer care team will organise a replacement for you right away. If your item was damaged in transit, please keep all the original packaging (including the courier bag/box).
Faulty Product / Warranty:
We make it a priority to quality-check all items when we are processing orders. We are sorry to hear that any of our customers receive a product that is faulty.
If you feel that your product is not working as it should or has a manufacturing defect, please call our customer services team to report the issue. The next step will be either to drop the product into our store or post it to us at Unit O, 18 Link Drive, Wairau Valley 0627.
When we receive the faulty product, we are required to send the product and/or photos of it to our suppliers for assessment. This is a condition under the manufacturer’s warranty.
All our suppliers are New Zealand-based suppliers so it will not take too long and we will always keep you updated on the process. Once the issue has been assessed and deemed to be a manufacturing fault by our suppliers, we will then contact you immediately and replace or refund the product.
If it is deemed to be faulty due to misuse, then we will contact you to discuss a suitable solution. Please note that the freight cost will be refunded if it is deemed a manufacturer’s fault however if it isn’t then we will ask you to cover the freight cost.